1) A booking may be cancelled up to 72 hours prior to the date and time for which the
service has been booked and a full
refund less pound10 administration costs will be made. If a booking is cancelled within 48 hours
only 50% of the parking fee
paid will be refunded. Cancellation does not apply for bookings made the same day or booked
for the following day.
No refunds are available for unused part stays.
Note: For customers who have a cancellation cover, a 24 hours notice is
still required to obtain a refund otherwise you are
entitled to a free rebooking for the same number of days. Prices may vary if you rebook it
at a busy time period of the holiday season.
1.2) For the purpose of condition 1.1 the period for which the service is booked shall be
deemed to commence at the collection date and time
specified at time of booking for the service booked.
1.3) If a vehicle is returned within 6 hours of collection and re-booked to depart within 48
hours of original departure date then a partial
refund may be applied for, in writing subject to our discretion. There is an extra charge of pound20 for using the meet and greet service twice.
1.4) Any customer wishing to curtail the length of stay for a service once that service has
commenced will be liable to pay the fee for the whole of
the service booked
1.5) Cancellation must be in writing by post (to the Administration Address), by phone
(03335777088), or by email (firstname.lastname@example.org). Cancellation sent by first-class
prepaid post, which we will treat as received by 10 am on the second working day after
posting. Cancellation sent by second-class prepaid post, which we will treat as received on
the third working day after posting.
1.6) If you cancel after the time in 1.1 or 1.2 or do not turn up, we will charge you the
full parking fee for the whole parking period.